FAQ

You’ve got questions, we’ve got answers

SHipping

All orders are shipped within 3 business days – (excluding weekends and US holidays) from St. Louis, Missouri, USA.

U.S. Domestic – All U.S. domestic orders will be charged a $7 flat-rate shipping fee.

International – We’d be happy to ship internationally, please contact us for shipping charges.

returns

We want you to be happy with your order! Please inspect your merchandise as soon as possible upon receipt.

If the merchandise sent is wrong or defective: 

We apologize for the inconvenience.  Please contact us at merritt@hilboldtindustries.com to arrange for return or replacement.  We will cover any return shipping for the item, and offer either a full refund or replacement product.

Returns for all other merchandise:

If you would like to request a return, please contact us at merritt@hilboldtindustries.com within 14 days of receipt with the order number and reason for return. Returned items must be in original, unflawed condition, and product packaging unopened.

Wholesale

We have partnered with Faire to offer an easy wholesale shopping experience. Please visit our homepage on Faire to access wholesale pricing or email merritt@hilboldtindustries.com for other inquiries.

custom designs

We offer custom latch hook designs and kits based on an image of your choice.

Printed canvas: starting at $25

Printed canvas + precut yarn: starting at $35

We also offer a volume discount for 10 or more custom designs.

To get started, please review the below guidelines and use our contact form or email merritt@hilboldtindustries.com

Guidelines for custom design:

Custom printed canvas designs will take two to three weeks to complete.

Kits that include precut yarn are subject to availability of colors.

Not all designs are suitable for latch hooking. Our canvas has 3.75 holes per inch, finer details cannot be represented at this scale.